Consumer complaint jurisdiction: District Commissions process complaints, allow mediation, testing, and order remedies including replacement or compensation.
A consumer complaint under the Consumer Protection Act covers allegations of unfair trade practices, defective goods, deficient services, excess pricing, hazardous goods and product liability. Complaints are filed before the territorially competent District Commission, which has prescribed pecuniary limits. The Commission admits or rejects complaints, may refer matters to mediation, directs laboratory testing for alleged defects, manages procedure on affidavit and documents, and can order remedies including replacement, refund with interest, compensation, withdrawal of hazardous goods, interim orders, and has powers of review and appeal. (AI Summary)
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