State consumer commission jurisdiction and remedies clarified, detailing filing, mediation, testing, powers, enforcement and penalties.
The State Consumer Disputes Redressal Commission is established by State notification with a President and members; it has jurisdiction over specified consumer complaints and appeals from District Commissions. Complaints must be instituted within prescribed territorial limits and limitation periods, accompanied by prescribed fees credited to the Consumer Welfare Fund. On admission the Commission may direct mediation, require sampling and laboratory analysis for goods, and proceed on evidence or ex parte for services. It has civil court powers to summon witnesses, compel production, requisition reports and issue orders granting remedies including repair, replacement, refund, compensation, punitive damages, corrective advertising, and cessation of hazardous or misleading practices, with enforcement as a court decree and penalties for non compliance. (AI Summary)
Other Topics