No personal appearance: personal hearings and statements proceed only via video conferencing when approved under prescribed criteria. The Scheme bars in-person attendance before faceless appeal Centres and units; personal hearings may be requested but require approval under specified criteria. Approved hearings and any examinations or recording of statements must be conducted exclusively via video conferencing or video telephony using Board-prescribed procedures. The Board will provide suitable facilities to ensure no person is denied the Scheme's benefits for lack of access to video-conferencing technology.