Internal transaction controls require documented procedures, delegated approvals, customer appeals, proportionate charges and website disclosure for trade transactions.

Every Authorised Dealer must maintain a documented internal policy and standard operating procedure for export, import and merchanting trade transactions, including reporting, approvals, timelines, advances, payment extensions, export-proceeds adjustments and factoring. Approval responsibility must be clearly delegated, with customer-grievance escalation and higher-level appeals. Charges must be reasonable and proportionate to services rendered, and no charge or penalty may be imposed on constituents for regulatory delay or violation. The policy and principal standard operating procedure features must be published on the Authorised Dealer's website.

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