TaxTMI 
TaxTMI 
Investor Charter for Investment Advisers
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....ers is placed at Annexure A. 4. In this regard, BSE Limited (presently recognized as IAASB) is directed to advise Investment Advisers to bring the Investor Charter to the notice of their clients (existing as well as new clients) through disclosing the Investor Charter on their respective websites and mobile applications (if any), making them available at prominent places in the office, provide a copy of Investor Charter as a part of client on-boarding process, through e-mails/ letters etc. 5. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the Investment Advisers shall continue to disclose on their respective websites and mobile applications (if any), the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure 'B' to this circular. 6. The provisions of this circular shall come into force with immediate effect. 7. With the issuance of this circular, SEBI, Circular No. SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686 dated December 13, 2021 stands rescinded and Clause 8 of Master Circular for Investment Advisers dated May....
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....nvestment adviser. C. Details of services provided to investors (No Indicative Timelines) • Onboarding of Clients • Sharing of agreement copy • Completing KYC of clients • Disclosure to Clients • To provide full disclosure about its business, affiliations, compensation in the agreement. • To not access client's accounts or holdings for offering advice. • To disclose the risk profile to the client. • To disclose any conflict of interest of the investment advisory activities with any other activities of the investment adviser. • To disclose the extent of use of Artificial Intelligence tools in providing investment advisory services. • To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client. • To treat all advisory clients with honesty and integrity. • To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc. relating to the products or securities advised by the adviser. • To provide clear guidance and adequat....
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....bout all the statutory and regulatory disclosures. • Right to Fair & True Advertisement • Right to Awareness about Service Parameters and Turnaround Times • Right to be informed of the timelines for each service • Right to be Heard and Satisfactory Grievance Redressal • Right to have timely redressal • Right to Suitability of the Financial Products • Right to Exit from Financial product or service in accordance with the terms of agreement with the investment adviser • Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services • Additional Rights to vulnerable consumers - Right to get access to services in a suitable manner even if differently abled • Right to provide feedback on the financial products and services used • Right against coercive, unfair, and one-sided clauses in financial agreements F. Expectations from the investors (Responsibilities of investors) • Do's i. Always deal with SEBI registered Investment Advisers. ii. Ensure t....
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....by the Investment Advisers. Don't let greed overcome rational investment decisions. iv. Don't fall prey to luring advertisements or market rumors. v. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives. vi. Don't take decisions just because of repeated messages and calls by Investment Advisers. vii. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers. viii. Don't rush into making investments that do not match your risk taking appetite and investment goals. ix. Do not share login credential and password of your trading, demat or bank accounts with the Investment Adviser. Annexure - B COMPLAINT DATA TO BE DISPLAYED BY IAs Formats for investors complaints data to be disclosed monthly by IAs on their website and mobile applications: Data for the month ending -_____________ Sr. No. Received from Pending at the end of last month Received Resolved * Total Pending # Pending complaints > 3months Average Resolution time^ (in days....