TaxTMI 
TaxTMI 
Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017
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....f India (Grievance and Complaint Handling Procedure) Regulations, 2017. (2) These regulations shall come into force on the date of their publication in the Official Gazette. (3) These regulations shall apply to grievances and complaints against service providers. 2. Definitions. (1) Unless the context otherwise requires- (a) "aggrieved" means a stakeholder who has filed a grievance with the Board on failing to get his grievance redressed from the concerned service provider; (b) "associated person" means a proprietor, partner, director, officer, or an employee of a service provider, a professional or a valuer engaged by a service provider or any other person acting for or on behalf of a service provider; ....
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....D COMPLAINT 3. Filing of grievance and complaint. (1) A stakeholder, who wishes to file a grievance, shall file it with the Board. (2) A grievance shall state:- (i) details of identity of the aggrieved; (ii) details of identity of the service provider; (iii) details of the conduct of the service provider that has caused the suffering to the aggrieved; (iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone; (v) how the conduct of the service provider has caused the suffering of the aggrieved; (vi) details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and (vii) how the grievance may....
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....sclosure is necessary for processing the grievance or complaint or under any law. 5. Registration number. (1) Where the Board is in receipt of more than one grievance or more than one complaint in the same matter, it may club such grievances or such complaints together for their disposal. (2) The Board shall assign a unique registration number to every grievance and every complaint and communicate the said registration number to the aggrieved or the complainant within a week of its receipt. (3) The Board shall not take any cognizance of any anonymous grievance or complaint. CHAPTER III DISPOSAL OF GRIEVANCE 6. Disposal of grievance. (1) The Board may seek additional information and records from the aggrieved and info....
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....er sub-regulation (5) within thirty days of the receipt of the request for review by an order with an opinion whether there exists a prima facie case. (7) Where the Board is of the opinion under this regulation that there exists a prima facie case, it may order an inspection under sub-regulation (3) of regulation 3, order an investigation under sub-regulation (2) of regulation 7 or issue a show cause notice under sub-regulation (2) of regulation 11 of the Insolvency and Bankruptcy Board of India (Inspection and Investigation) Regulations, 2017, as may be warranted. (8) Where the Board is of the opinion that the complaint is not frivolous, it shall refund the fee of two thousand five hundred rupees received under sub-regulation (3) of ....
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....delines made thereunder or circulars or directions issued by the Board by a service provider or its associated persons. Please quote the exact section, sub-section, rules, regulation, or clause, as the case may be. 10 Details of alleged conduct or activity of the service provider or its associated persons, along with date and place of such conduct or activity, which contravenes the provision of the law. Please narrate details. 11 Details of suffering, whether pecuniary or otherwise, the complainant has undergone. 12 How the conduct or activity of the service provider or its associated persons has caused the suffering of the complainant or to any other stakeholder. 13 Details of evidence i....