Grievance and complaint procedure: Board-administered filing, prima facie assessment, and regulatory action against service provider misconduct. These Regulations provide a procedure for filing and processing grievances and complaints against service providers under the Code: defining terms and stakeholder eligibility; requiring detailed grievance/complaint content and a prescribed filing form and fee; assigning registration numbers and refusing anonymous matters; permitting confidentiality requests; allowing the Board to seek records and require their prompt submission; directing redress or closure of grievances; conducting a prima facie assessment of complaints with review rights; and enabling inspection, investigation or show cause action and periodic disclosure of summary statistics.