QUALITY COMPLAINTS AND TRADE DISPUTES

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.... DGFT, New Delhi; RA, Moradabad and RA, Dehradun 2 Jt. DGFT, Chandigarh Jt. DGFT RA, Chandigarh; RA, Jammu and RA, Srinagar 3 Jt. DGFT, Panipat Jt. DGFT RA, Panipat 4 Jt. DGFT, Jaipur Jt. DGFT, Jaipur RA, Jaipur 5 Jt. DGFT, Kanpur Jt. DGFT RA, Kanpur 6 Jt. DGFT, Ludhiana Jt. DGFT RA, Ludhiana and RA, Amritsar 7 Jt. DGFT, Varanasi Jt. DGFT RA, Varanasi Western Zone 8 Zonal Addl.DGFT, Mumbai Addl. DGFT Zonal DGFT, Mumbai; RA, Nagpur and RA, Panjim 9 Jt. DGFT, Pune Jt. DGFT RA, Pune 10 Jt. DGFT, Vadodara Jt. DGFT RA, Vadodara and RA, Gandhidham, Kutch 11 Jt. DGFT, Ahmedabad Jt. DGFT RA, Ahmedabad 12 Jt. DGFT, Surat ....

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....er Secretary 10. Any other agency, as co-opted by Chairperson: Member. ^1[8.03 Online Filing and Tracking of Quality Complaints/Trade Disputes. (i) A request for investigation and settlement of quality complaint/trade dispute would be filed online by an Indian/foreign entity at "www.dgft.gov.in>Services>File Quality/Trade Grievances>fill Online Application Form". Such complaint would be submitted online to the jurisdictional Regional Authorities of DGFT/SEZs as well as to the concerned Indian Mission. On submission, a Unique Reference Number will be generated and sent to the email id of the complainant. The complainant can also upload supporting documents along with the complaint or later on. (ii) Detailed procedure for filing t....

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....aragraph 8.01 above, in the format given in ANF8 of Appendices & Aayaat Niryat Forms. Complaint has to be duly supported by self-attested photocopies of relevant documents. Complainant can also file its complaint online on DGFT's website . 8.04 Mechanism for resolving Quality Complaint and Trade Dispute (a) The CQCTD, on receipt of a complaint, from importer abroad, against Indian exporter would call for comments from the firm against whom the complaint has been made. After giving reasonable opportunity of hearing to both sides, CQCTD may arrive at a conclusion to resolve the matter and CQCTD /RA will take action as considered appropriate. (b) RA would forward a copy of the complaint received from Indian importer, against foreign e....