QUALITY COMPLAINTS AND TRADE DISPUTES

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.... 2 Jt. DGFT, Chandigarh Jt. DGFT RA, Chandigarh; RA, Jammu and RA, Srinagar 3 Jt. DGFT, Panipat Jt. DGFT RA, Panipat 4 Jt. DGFT, Jaipur Jt. DGFT, Jaipur RA, Jaipur 5 Jt. DGFT, Kanpur Jt. DGFT RA, Kanpur 6 Jt. DGFT, Ludhiana Jt. DGFT RA, Ludhiana and RA, Amritsar 7 Jt. DGFT, Varanasi Jt. DGFT RA, Varanasi Western Zone 8 Zonal Addl.DGFT, Mumbai Addl. DGFT Zonal DGFT, Mumbai; RA, Nagpur and RA, Panjim 9 Jt. DGFT, Pune Jt. DGFT RA, Pune 10 Jt. DGFT, Vadodara Jt. DGFT RA, Vadodara and RA, Gandhidham, Kutch 11 Jt. DGFT, Ahmedabad Jt. DGFT RA, Ahmedabad 12 Jt. DGFT, Surat Jt. DGFT RA, Surat 13. Jt. DGFT, Bhopal Jt. DGFT RA, Bhopal and Indore extn.office Eastern Zone 14 Zonal Addl. DGFT, Kolkata ....

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....e by an Indian/foreign entity at "www.dgft.gov.in>Services>File Quality/Trade Grievances>fill Online Application Form". Such complaint would be submitted online to the jurisdictional Regional Authorities of DGFT/SEZs as well as to the concerned Indian Mission. On submission, a Unique Reference Number will be generated and sent to the email id of the complainant. The complainant can also upload supporting documents along with the complaint or later on. (ii) Detailed procedure for filing the complaint/dispute has been provided in Trade Notices No.47/2015-20 dated 11.02.2019 and No. 08/2015-20 dated 26.04.2019. The Trade Notices are also available in DGFT website at the following link www.dgft.gov.in>Policies>Trade Notices. 8.04 Mechanism fo....

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....omplaint and Trade Dispute (a) The CQCTD, on receipt of a complaint, from importer abroad, against Indian exporter would call for comments from the firm against whom the complaint has been made. After giving reasonable opportunity of hearing to both sides, CQCTD may arrive at a conclusion to resolve the matter and CQCTD /RA will take action as considered appropriate. (b) RA would forward a copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate General in India and with concerned Indian Embassy/ High Commission abroad for effective resolu....