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        DGFT

        Chapter 8 - QUALITY COMPLAINTS AND TRADE DISPUTES

        Foreign Trade Procedure 2015-2020 (From 5-12-2017 to 31-3-2023) Revised

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        Quality complaint mechanism offers online filing and conciliatory resolution while preserving parties' right to pursue other remedies. Chapter 8 provides a conciliatory framework via regional Committees on Quality Complaint & Trade Dispute (CQCTD) with prescribed composition and jurisdiction, a centralized online filing and tracking portal generating Unique Reference Numbers, and procedures for CQCTD/Regional Authorities and Indian Missions to investigate and attempt settlement; the mechanism is an additional reconciliatory avenue while parties remain free to pursue other remedies, and disputes solely between two domestic or two foreign parties are excluded.
                        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
                          Provisions expressly mentioned in the judgment/order text.

                              Quality complaint mechanism offers online filing and conciliatory resolution while preserving parties' right to pursue other remedies.

                              Chapter 8 provides a conciliatory framework via regional Committees on Quality Complaint & Trade Dispute (CQCTD) with prescribed composition and jurisdiction, a centralized online filing and tracking portal generating Unique Reference Numbers, and procedures for CQCTD/Regional Authorities and Indian Missions to investigate and attempt settlement; the mechanism is an additional reconciliatory avenue while parties remain free to pursue other remedies, and disputes solely between two domestic or two foreign parties are excluded.


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