Trade Facilitation Measures

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....and personal contact free environment to achieve these objectives in a more comprehensive and complete manner. While these actions have been substantially undertaken and remaining actions will be taken in an expedited timeframe, the following steps are to be immediately implemented in all DGFT offices, including DGFT Headquarters in Delhi: (i)  Barring exceptions given below, no outside person  (i.e. person not working in that office) will be required to enter any DGFT office including DGFT Headquarters henceforth. (ii)  All queries/submissions to be made to any DGFT office shall be made by e-mail to the officer/staff member concerned.  All such e-mails will be replied to within 48 hours of their receip....

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....ubmissions also on weekly basis to ensure that a response by e-mail is sent to the applicant within 48 hours and the matter is disposed of within the prescribed timeline. (v)  If, notwithstanding the above, it is absolutely necessary for an applicant to meet an officer in person, the meeting shall be permissible only with the Head of Office or a person not below the rank of Joint DGFT who shall listen to the applicant and facilitate timely and proper disposal of the matter as above and convey a response by e-mail.  It shall be strictly enforced  that  visitors'  passes shall  not be issued in any other circumstance. Visitors issued passes for meeting with Head of the Office/officers of Joint DGFT a....