Grievance Redressal

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....essal mechanism for both cargo clearance and passenger clearance in the field formations of Customs. 2. Grievance redressal related to cargo clearance: 1.1 The clearance of cargo at ports, air cargo complexes, ICDs and CFSs involves interaction of the trade with the Customs officials, which often results in complaints of harassment, corruption, and delays. Thus, to redress these grievances the focus has been to simplify procedures, enhance transparency, sensitize the Departmental officers to their responsibilities, and expand use of EDI in Customs clearance procedures. Some specific measures for facilitation and handling complaints/grievances of trade and industry are as follows: (a) Management Information System (MIS): A major area of ....

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....nce is not being redressed by the dealing officer or his supervisor. (d) Public Grievance Committee (PGC): A PGC is constituted in each Customs Commissionerate, consisting of representatives of trade and industry, Custom House Agents, representatives of Custodians, such as AAI, CONCOR, Banks, Export Promotion Agencies, such as the Garments Exporters Association, Handicraft Export Association, and Chambers of Commerce etc. The PGC meets once in a month to address grievances relating to Customs functioning. In case grievances relate to other agencies such as the Wildlife, NIC or CMC, their representatives are also invited for these meetings. (e) Watch Dog Committee: A Watchdog Committee has been constituted under the chairmanship of the C....