<h1>Legal risks and contract strategies for autonomous AI-driven IT service management: liability, data governance, auditability, compliance</h1> A global technology consulting firm announced deployment of an AI-driven, agentic IT service management platform that autonomously detects, diagnoses, plans and remediates operational incidents by unifying enterprise data and applying domain intelligence. The vendor represents built-in safeguards including policy-aligned guardrails, explainability, business observability and connectors for tool integration, positioning the product to reduce operational risk and align IT health with business KPIs. Legal considerations include vendor and customer allocation of liability for autonomous actions, data governance and privacy across integrated systems, auditability and regulatory compliance of automated decisions, and contractual terms for indemnities, warranties and termination.