The Reserve Bank has released today the draft Reserve Bank - Ombudsman Scheme, 2025 (Scheme).

2. The Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 launched on November 12, 2021, provides customers of Regulated Entities (REs) a speedy, cost-effective and expeditious alternate grievance redress mechanism. Based on the operational experience, stakeholder feedback, and global best practices, the Reserve Bank has undertaken a comprehensive review of the Scheme.  

3. The comments on the draft Scheme are invited from public/stakeholders till October 28, 2025. The comments/ feedback may be submitted through the link under the ‘Connect 2 Regulate’ Section available on the Reserve Bank’s website or by email or may alternatively be forwarded to:

The Chief General Manager
Consumer Education and Protection Department, Central Office
Reserve Bank of India
1st Floor, Amar Building
Fort, Mumbai - 400 001

(Brij Raj)           
Chief General Manager

Ombudsman Scheme draft invites public comments on revised grievance redress framework by October 28, 2025. The draft Ombudsman Scheme proposes a revised grievance redress framework for customers of Regulated Entities, updating the Integrated Ombudsman Scheme, 2021 after review; public comments are invited through the 'Connect 2 Regulate' portal, by email, or by written submission to the Chief General Manager, Consumer Education and Protection Department, Central Office.