<h1>e-Jagriti enables NRIs to file and pursue consumer complaints remotely with video hearings, online case management and faster resolution</h1> The Consumer Affairs Ministry's e-Jagriti digital platform enables non-resident Indians to initiate and pursue consumer disputes in India remotely, using video hearings and online case management to meet statutory aims of resolving complaints within three to five months. The system links district, state and national Consumer Dispute Redressal Commissions, supports online filing, fee payment, case tracking and AI-assisted research, and channels matters seeking compensation or punitive action to a litigation wing. The platform emphasizes pre-litigation resolution, increased access and affordability, and expedited dispute processing without physical presence or retained domestic counsel.