<h1>Consumers report 3,000 complaints of retailers not passing on reduced GST; ministry uses AI to spot noncompliance</h1> The national consumer helpline has received about 3,000 complaints alleging improper pass-through of recently reduced GST rates; the helpline is forwarding these complaints to the tax authority for action. The consumer affairs ministry is monitoring potential deceptive discounting by retailers that may deny consumers the benefit of lower GST, and is deploying AI and chatbot tools to analyze complaints across sectors. The reporting mechanism and enhanced oversight aim to detect and address noncompliance following the tax cuts.