<h1>National retirement fund launches single-login portal with passbook-lite, downloadable transfer certificates and delegated decision-making to speed processing</h1> A national retirement fund body has consolidated key member services into a single-login portal, introducing a simplified 'passbook lite' view for contribution, withdrawal and balance summaries while retaining an existing detailed passbook portal. The portal now permits direct downloadable access to transfer certificates previously exchanged only between offices, improving transparency of transfers and pension-related records. Administrative reforms delegate decision-making authority downward, reducing multi-layer approvals for transfers, settlements, advances and refunds to speed processing and enhance accountability. The changes aim to reduce grievances, streamline dispute evidence, and create a permanent digital record useful for benefit calculations and faster claim resolution.