<h1>Enterprise-grade generative AI platform wins Silver for customer service solution, promising faster resolutions and agent guidance</h1> A global customer experience management company won a Silver award in the Customer Service Solution category at an international business awards program for its enterprise-grade generative AI platform that integrates with existing CX stacks to accelerate resolution, personalize service, and provide agents with real-time guidance across voice and digital channels. The developer said the solution aims to improve first-contact resolution, customer satisfaction, handling times and cost-to-serve. Winners were selected based on average scores from over 250 executive jurors, with winners to be honored at an awards ceremony in Lisbon in October.