Reserve Bank of India (RBI) has issued a Master Circular dated 02.07.2012 on ‘Customer Service in Banks’ which, inter-alia, provides that banks may issue cheque books with larger number of leaves (20 or 25) if a customer demands the same and also ensure that adequate stocks of such cheque books (20 / 25 leaves) are maintained with all the branches to meet the requirements of the customers.

This was stated by the Minister of State for Finance, Shri Namo Narian Meena in a written reply to a question in the Rajya Sabha today.

DSM/RS/ka

(Release ID :92538)

Cheque book issuance policy: banks may provide larger-leaf cheque books and must maintain adequate branch stocks. Banks are permitted to supply cheque books with a larger number of leaves if requested by a customer, and are required to ensure adequate stocks of such larger-leaf cheque books at branch level to meet customer demand.