<h1>Enterprise Leaders Choose Automation Platforms Over General AI for Managing Business Processes</h1> A research report by an automation company and consulting firm found that 60% of enterprise leaders prefer automation platforms over general AI providers for managing AI-driven processes. The study revealed 74% recognize AI agents' potential despite concerns about data privacy, skill gaps, and integration complexity. Organizations are implementing AI agents primarily for employee support and customer service, with 75% planning customer support pilots within a year. Leaders emphasize the need for enterprise-grade solutions with proper governance rather than personal productivity tools, seeking automation-native platforms for process orchestration and scale while maintaining human oversight in strategic decisions.