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• Issue-wise legal analysis
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Reserve Bank of India (RBI) has issued a Master Circular dated 02.07.2012 on ‘Customer Service in Banks’ which, inter-alia, provides that banks may issue cheque books with larger number of leaves (20 or 25) if a customer demands the same and also ensure that adequate stocks of such cheque books (20 / 25 leaves) are maintained with all the branches to meet the requirements of the customers.
This was stated by the Minister of State for Finance, Shri Namo Narian Meena in a written reply to a question in the Lok Sabha today.
DSM/RS/ka
(Release ID :92423)
Customer entitlement to larger cheque books: banks must supply on request and maintain adequate branch stocks. Banks must provide customers with cheque books having a larger number of leaves upon customer demand and maintain adequate stocks of these cheque books at all branches, pursuant to the Reserve Bank's master circular on customer service.Press 'Enter' after typing page number.