New Delhi, India – 27May25 — ExportersIndia.com, one of India’s leading B2B marketplaces, has announced the launch of CRM@Weblink, an advanced customer relationship management platform integrated with the WhatsApp Business API. Marking a strategic milestone, the platform's debut also signals the company’s new role as an official channel partner of Meta, further cementing its commitment to digital innovation in global trade.

The CRM@Weblink platform aims to tackle a persistent challenge in the B2B ecosystem—inefficient communication between buyers and sellers. By enabling businesses to interact via verified WhatsApp accounts, it ensures real-time, secure, and credible exchanges. Designed for exporters, manufacturers, and SMEs, the solution provides an intuitive dashboard where users can automate follow-ups, manage leads, and track conversations—all in one place.

“Our goal is to simplify business communication for exporters and manufacturers who often face delays and inefficiencies in the lead conversion cycle,” said Gaurav Batra, Manager – Operations at ExportersIndia.com “With Meta’s support and the power of the WhatsApp API, we’ve built a system that delivers trust, speed, and measurable results for the B2B segment.” The new platform comes with a host of standout features. It enables verified WhatsApp messaging, allowing businesses to engage with customers via branded, blue-tick verified channels that enhance authenticity and brand trust. Real-time lead handling ensures that sellers can respond to inquiries instantly, preventing missed opportunities. Through automated campaigns, businesses can send personalized product updates, payment reminders, and promotional content at scale. A fully integrated CRM workflow centralizes lead management, sales tracking, and performance analytics, while the Meta-supported security framework guarantees a 100% compliant and secure communication environment.

Historically, Indian exporters and SMEs have struggled with fragmented, slow, and often unreliable modes of communication—relying heavily on traditional emails and phone calls that fail to offer immediacy or verification. CRM@Weblink addresses this gap by accelerating the buyer-seller connect process, significantly increasing conversion rates through timely engagement, and fostering greater trust via Meta-verified messaging. By consolidating outreach and lead management into one streamlined platform, the solution reduces inefficiencies and sets a new standard for digital trade communication.

With this launch, ExportersIndia.com reaffirms its position as a pioneer in the B2B digital space, offering tools that not only keep pace with global standards but also empower Indian businesses to thrive in an increasingly connected world.

For more information, visit www.exportersindia.com (Disclaimer: The above press release comes to you under an arrangement with NRDPL and PTI takes no editorial responsibility for the same.). PTI PWR PWR