GeM Revolutionises Government’s Manpower Outsourcing Service

Digital procurement platform, Government e-Marketplace (GeM), has achieved a significant milestone by facilitating the hiring of over 1 million manpower resources by government organizations in the current fiscal year (2024-25). This milestone underscores GeM's commitment to transforming public procurement through transparency, compliance, and efficiency.

Manpower outsourcing of GeM provides government buyers with a seamless solution to hire outsourced resources. Over 33,000 service providers on the platform enable buyers to engage manpower based on diverse criteria, including minimum wages and fixed remuneration. Various skilled and unskilled roles such as Security Personnel, Horticulture Staff, Multi-Tasking Staff, Data Entry Operators, and Facility Management Professionals can be hired through the portal.

Speaking on this achievement, CEO of GeM, Shri Ajay Bhadoo, stated, “GeM has harnessed digital capabilities and has emerged as a one-stop-shop for procurement of all possible services required by government buyers at various levels of administration. Our manpower outsourcing service not only simplifies the hiring process for government organizations but also ensures strict labour compliance through our comprehensive Service Level Agreement.”

Key features of GeM's manpower outsourcing service include:

• Flexibility to select resources based on skills, profiles, educational qualifications, and experience
• Specialized role categories addressing specific government needs
• Transparent pricing models, including minimum wage and fixed remuneration options
• Comprehensive Service Level Agreement (SLA) framework ensuring legal compliance and clear obligations for all parties

GeM's adherence with labour laws and regulations ensures that all transactions meet statutory requirements, providing government buyers with peace of mind while engaging outsourced resources.

The milestone of 1 million manpower resources hired through GeM in FY 2024-25 demonstrates the growing trust and adoption of the platform across government sectors.

Established in 2016, GeM provides government buyers with an end-to-end digital platform to carry out public procurement at cost-effective rates. In FY 2019-20, the platform expanded to include services as a separate segment, initially offering basic services like manpower hiring, cab hiring, security services, and cleaning & sanitation services. Over the last five years, GeM has expanded its portfolio to more than 330 services, including complex offerings like drone services, AR/VR services, cloud services, and cybersecurity services.

Service Level Agreement-backed labour compliance enables streamlined government manpower outsourcing via a digital procurement platform. GeM's manpower outsourcing service allows government buyers to engage outsourced personnel via a digital marketplace that emphasises labour compliance and transparency. The platform connects buyers with thousands of service providers, offers selection by skills, qualifications and experience, and provides transparent pricing options including minimum-wage and fixed-remuneration models. A comprehensive Service Level Agreement framework delineates legal obligations and ensures statutory labour protections and procurement compliance for outsourced resources.