It is hereby informed that the technical challenges encountered in the e-way bill generation process have been resolved, and the portal is now functioning smoothly. In connection with the technical issues faced earlier, the following facilitation measures have been put in place:

  1. Extension of Expired E-Way Bills:

(a) As per the existing procedure, e-way bills that expired at midnight on 31st December, 2024, could be extended either within 8 hours prior to the expiry or 8 hours after the expiry..

(b) Due to the technical glitch, this process was disrupted. To mitigate the impact, the window period for extending the e-way bills expiring on 31st December, 2024, has been extended up to 1st January, 2025, midnight. Taxpayers and transporters are advised to utilize the "Extend EWB" facility on the portal to extend these e-way bills, if required.

  2. Generation of E-Way Bills for Goods Moved During the Glitch:

(a) payers and transporters who moved goods on 31st December 2024 without generating e-way bills due to the technical issues are hereby advised to generate the necessary e-way bills on 1st January 2025 using the existing facility on the portal.

Your cooperation in ensuring compliance with the e-way bill requirements is appreciated. For any assistance, taxpayers may contact the helpline or visit the portal support page.

Thanking You,
Team GSTN

E-way bill extension permitted for consignments affected by portal outage; extension and retrospective generation allowed. Technical issues with the e-way bill portal have been resolved and affected taxpayers may extend e-way bills that expired at the outage using the 'Extend EWB' facility; the extension window for bills expiring at the outage is extended to permit extension up to 1st January, 2025, midnight. Taxpayers and transporters who moved goods during the outage without generating e-way bills may generate required e-way bills on 1st January, 2025 via the portal, and may contact helpline or portal support for assistance.