<h1>Exploring AI's Role in Banking: Enhancing Customer Service, Risk Management, and Fraud Detection in Financial Services.</h1> A workshop on the 'State of Artificial Intelligence in Banks' was chaired by the Secretary of the Department of Financial Services, involving representatives from 12 Public Sector Banks and other financial institutions. The event, held in New Delhi, aimed to enhance understanding of AI's impact on financial services. Presentations by NASSCOM and discussions by industry experts focused on AI adoption, risk mitigation, and best practices. Key topics included AI's role in customer service, credit decisions, fraud detection, risk management, and employee productivity. Challenges such as data governance, cybersecurity, transparency, and compliance were also addressed.