The Government of India, the Government of West Bengal, and the World Bank signed a $125 million IBRD loan to support efforts to help poor and vulnerable groups access social protection services in the state of West Bengal.

West Bengal runs more than 400 programs that provide social assistance, care services, and jobs. Most of these services are offered through an umbrella platform called Jai Bangla. The West Bengal Building State Capability for Inclusive Social Protection Project will support these interventions at the state level, with particular focus on vulnerable groups such as women, tribal and scheduled caste households, and the elderly, as well as households in the state’s disaster-prone coastal regions.

The Department of Economic Affairs, Ministry of Finance stated that, “The COVID-19 pandemic has highlighted the need to have seamless systems in place to deliver inclusive and equitable social protection in times of crisis. This project will focus on building the capabilities of the state government to expand coverage and access to social assistance and targeted services for poor and vulnerable groups within the State.”

The agreement was signed by Shri Rajat Kumar Mishra, Additional Secretary, Department of Economic Affairs, Ministry of Finance on behalf of the Government of India; Shri Sudip Kumar Sinha, Secretary, Finance Department on behalf of the Government of West Bengal, and Mr Junaid Ahmad, Country Director, India on behalf of the World Bank.

A recent survey found that while food and in-kind transfers reach most poor and vulnerable households in West Bengal, the coverage of cash transfers is weak. Access to social pensions by the elderly, widows, and disabled persons is also weak due to cumbersome application processes and a lack of automated systems for application and eligibility verification.

Over the next four years, the project will help strengthen the state’s capability to expand coverage and access to social assistance and to deliver cash transfers for the poor and vulnerable through a consolidated social registry.

West Bengal faces challenges related to manual data entry, inconsistent beneficiary data across departments, and a lack of data storage and data exchange protocols. The project will help digitize the state’s unified delivery system, the Jai Bangla platform, to help consolidate disparate social assistance programs and speed the delivery of social pensions to vulnerable and poor households.

The project will also support the creation of a tele-consultation network for social care services, complemented by a cadre of case management workers who can help households with advice on eldercare and links to health services and facilities. It will also create an institutional platform to improve coordination and effectiveness of government interventions to address the state’s low participation of women in the labour force.

Consolidated social registry to expand cash transfers and digital social protection access for vulnerable groups in West Bengal. A loan-supported project will strengthen West Bengal's capacity to expand coverage and access to targeted social assistance by establishing a consolidated social registry and digitizing the Jai Bangla unified delivery platform to improve cash transfer and social pension delivery to vulnerable groups, while introducing a tele-consultation network, case management workforce, and institutional coordination to address data fragmentation and improve program effectiveness.