Dedicated Helpdesk by CBIC for Handholding Trade, Industry and Individuals

to expedite Customs Clearance of Imports related to COVID including Oxygen and oxygen related equipments etc

Central Board of Indirect Taxes and Customs (CBIC) has set up dedicated helpdesk to handle queries related to Covid related Imports and handhold the trade, industry and individuals  for expeditious customs clearance. As you are aware, the Government of India is committed to ensure seamless and quick customs clearance of COVID related imports, so that it reaches the users/beneficiaries in time.

Queries and requests are being received by the Department from various quarters. These relate to availability of duty exemption benefits,   to clearance procedures, registration requirements from various ministries etc. In order to streamline this  process and cater to all the queries and grievances of the trade, a dedicated cell I has been  set up by the CBIC.

To handhold the trade relating to clearances, an online form has been created under this URL ( https://t.co/IAOQenWwO2) to seek details in a structured format and redress the grievances,at the earliest. For general queries, the users may send an email through [email protected] or call up toll free number 1800-3010-1000. The requests being received at Helpdesk  will  be closely monitored for early resolution.

Further, to resolve the grievances at the local level,  zonal level nodal officers have also been nominated and this list can be found in the following URL (https://www.cbic.gov.in/resources//htdocs-cbec/CBIC%20Nodal%20Officers%20for%20Covid%2019%20Revised.pdf).

Shri Gaurav Masaldan, Joint Secretary, Customs will be the nodal officer in the CBIC for  appropriate  resolution of grievances and expeditious clearances of goods, relating to Covid related equipment and raw materials, especially oxygen and oxygen related equipment   In case of non- resolution of grievances through the helpdesk or zonal officers, the same may be escalated by way of a self-explanatory SMS or Whatsapp on his number : 9810619628 or email: [email protected] .

Expeditious customs clearance for COVID imports ensured through a dedicated CBIC helpdesk, online form and nodal escalation. CBIC has set up a dedicated helpdesk, an online structured grievance form, an email address and a toll free number to secure expeditious customs clearance of COVID related imports and to clarify eligibility for duty exemption benefits. Zonal nodal officers are nominated for local resolution and Shri Gaurav Masaldan, Joint Secretary, is the central nodal officer for escalation via SMS/WhatsApp or email where issues remain unresolved.