<h1>Consumer Protection Act 1986 Shields Consumers in E-Commerce, 13,993 Online Fraud Cases Registered from 2016-2019.</h1> The Consumer Protection Act, 1986, aims to safeguard consumer interests across all transaction modes, including e-commerce. It establishes a three-tier quasi-judicial system, Consumer Fora, for filing complaints against unfair practices. From August 2016 to November 2019, 13,993 fraud cases related to online shopping were registered with the National Consumer Helpline. A dedicated portal, consumerhelpline.gov.in, facilitates complaint registration. The Helpline collaborates with some companies for voluntary grievance redressal. Consumers are advised to file FIRs or report to the Cyber Cell for untraceable companies. This information was provided by the Minister of Commerce and Industry in a Lok Sabha session.