The State Reforms proposed by Department for Promotion of Industry and Internal Trade (DPIIT) requires States and Union Territories (UTs) to have a Single Window System across various Departments with the following features:

i.     Allow online submission of application without the need to submit physical copies of the application.

ii.    Eliminate physical touch-point for document submission and verification.

iii.   Allow applicant to track status of application online.

iv.   Ensure the applicant receives an SMS/e-mail notification as and when the application is submitted and/or query is raised and/or application is approved/rejected.

v.    Service wise approvals may be granted as and when received from the Department concerned.

vi. Mandate that all queries/clarifications related to investors' application are sought in one go and within 7 days of receipt of the application.

Under the assessment exercise of States/UTs for the year 2017-18, 21 States/UTs have designed and implemented online Single Window System.

This information was given by the Minister of Commerce and Industry, PiyushGoyal, in a written reply in the Lok Sabha today.

Single Window System enables online investor applications with mandated single-query response and online tracking with notifications. States and Union Territories must implement a Single Window System enabling online application submission without physical documents, eliminating in-person verification, providing online status tracking and automated SMS/e-mail notifications, permitting service-wise approvals as received, and requiring that all application queries be sought once and within seven days of receipt.