A call centerhas been set up by the Mumbai office of the Director General of Foreign Trade (DGFT) to address doubts/queries/questions of exporters and importers. General information about foreign trade policy and international trade may also be asked. A specially trained dedicated staff is in charge at the call center. Public may reach the call center on 022-20820961, 022-20820962, 022-20820963 and 022-20820927 from 10:00 am to 5:30 pm on all working days.

Alok Vardhan Chaturvedi, DGFT, visited the office of Additional DGFT in Mumbai recently and reviewed the work. He chaired a meeting with Regional Chairmen and Directors of several Export Promotion Councils(EPC’s) where various issues faced by the exporters-importers were discussed. K L Dhingra, Regional Chairman of Engineering Export Promotion Council, Ajay Kadakia of Chemicals Export Promotion Council and Paresh Mehta of Federation of Indian Export Organization were also present at the meeting and shared their views. Inputs from the industry were also sought for resolving their issues related to export – import.

Trade facilitation: call centre established to assist exporters and importers with policy queries and issue resolution. Director General of Foreign Trade (Mumbai) established a dedicated call centre staffed by trained personnel to assist exporters and importers with foreign trade policy and international trade queries; the office also convened a meeting with Regional Chairmen and Export Promotion Council directors to discuss exporter-importer issues and sought industry inputs for resolution.