As per the decision of the GST Council, e-way bill system has been rolled-out in a staggered manner across the country. E-way bills are getting generated successfully and till 17^th July, 2018, more than Thirteen Crore and Fifty Lakh e-way bills have been generated which includes Six Crore and Fifty Lakh E-way bills for Intra-State movement of goods.

Grievance Redressal Officers have been appointed by both the Central and State Governments under the provisions of e-way bill rules for processing the complaints/information uploaded by taxpayers/transporters regarding detention of their vehicle. List of these Grievance Redressal Officers is available at http://www.cbic.gov.in/resources//htdocs-cbec/gst/GRO%20Officers%20-%20180718.pdf . 

Any difficulties or issues being faced by the trade and industry may be brought to the notice of Grievance Redressal Officers in your jurisdiction. Trade is also advised to make themselves conversant with e-way bill rules and be aware of mechanisms available for redressal of all their concerns.

Grievance redressal officers for the e-way bill system enable complaint processing and vehicle detention redressal mechanisms. Designated Grievance Redressal Officers have been appointed under the e-way bill rules to process complaints and information from taxpayers and transporters concerning vehicle detention and other operational difficulties; a published list of officers enables stakeholders to lodge grievances in the appropriate jurisdiction and trade is advised to familiarise itself with the e-way bill rules and redressal mechanisms.