Press Information Bureau

Government of India

Ministry of Communications & Information Technology

13-June-2011 19:33 IST

Mail Operations being Revamped and Transformed in Phased Manner

The meeting of the Consultative Committee attached to the Ministry of Communications and Information Technology was held here today to discuss the Mail Network Optimization Project of Department of Posts. In his opening remarks Shri Kapil Sibal, Minister for Communications and Information Technology said that Department of Posts decided to revamp mail operations in line with the international best practices and include a project in the 11th Five Year Plan for consolidation and optimization of the existing mail network. The completion of project would result in improved mail related services to the public.

The need for optimization of the mail network was felt to address the problems of fragmented mail network, functional duplicity, change in mail profile, development in air and road transport, customer demands and induction of technology.

The project seeks to improve the quality of mail operations by Optimization and consolidation of mail operation network across the country.

Greater standardization of processes followed in mail operations.

Identification, evaluation and implementation of appropriate technology in mail processes.

Optimization of mail delivery processes.

Effective performance management mechanism through Key Performance Indicators (KPIs).

In the first phase Speed post and International mail have been covered but project would cover all kind of mail in phased manner. Under the redesigned Speed Post Operational network, 89 Sorting hubs and 68 Intra- Circle hubs across the country have been created taking into account factors such as volume of mail, distance between Post Office and proposed hub, transmission options etc.

Members of the committee who attended the meeting emphasized the need and importance of post offices in the life of rural population and young generation and urged to open new post offices in view of greater need and public demand.

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Mail network optimization improves postal operations and standardizes processes with phased hub-based restructuring and performance metrics. Department of Posts has launched the Mail Network Optimization Project to consolidate and optimize the mail network by standardizing processes, implementing appropriate technology, optimizing delivery, and instituting performance management through Key Performance Indicators. The reform is phased, beginning with Speed Post and international mail, and introduces a hub-based sorting and transmission structure selected by mail volume, distance and transmission options, with plans to extend to all mail categories and to expand post office access in response to public demand.