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        Case ID :
        GST

        Government sets up two call centres to cater to the queries relating to GST

        August 1, 2017

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        GST taxpayer support: two call centres established to handle queries and provide official guidance and FAQs. Government has established two call centres to provide centralized taxpayer assistance for GST queries: one supporting the GST application software with dedicated phone and email support, and a CBEC-run helpdesk offering phone and email assistance. Both respond to taxpayer and stakeholder queries and disseminate official guidance and FAQs. The helpdesks operate under fixed-term contracts of five years and seven years respectively.

        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.

        Provisions expressly mentioned in the judgment/order text.

        <h1>GST taxpayer support: two call centres established to handle queries and provide official guidance and FAQs.</h1> Government has established two call centres to provide centralized taxpayer assistance for GST queries: one supporting the GST application software with dedicated phone and email support, and a CBEC-run helpdesk offering phone and email assistance. Both respond to taxpayer and stakeholder queries and disseminate official guidance and FAQs. The helpdesks operate under fixed-term contracts of five years and seven years respectively.

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