Government has set up two call centres being run for the purpose of catering to queries of taxpayers and stakeholders in GST.

i. Call centre on GST Application software prepared by GSTN, is being run by GSTN. Phone number is 0120-4888999 and email id is [email protected]

ii. CBEC Mitra Helpdesk for replying to queries related to GST is being run by CBEC. Phone number is 1800-1200-232 and email id is [email protected]

The call centres are replying to queries of taxpayers and also providing information regarding guidelines and FAQs issued by CBEC from time to time.

The GSTN helpdesk and the CBEC Mitra Helpdesk have been contracted for a period of five years and seven years respectively.

This was stated by Shri Santosh Kumar Gangwar, Minister of State for Finance in written reply to a question in Rajya Sabha today.  

GST taxpayer support: two call centres established to handle queries and provide official guidance and FAQs. Government has established two call centres to provide centralized taxpayer assistance for GST queries: one supporting the GST application software with dedicated phone and email support, and a CBEC-run helpdesk offering phone and email assistance. Both respond to taxpayer and stakeholder queries and disseminate official guidance and FAQs. The helpdesks operate under fixed-term contracts of five years and seven years respectively.