Press Information Bureau

Government of India

Ministry of Commerce & Industry

21-April-2016 17:55 IST

In a major initiative to get administration of the Ministry of Commerce & Industry closer to people and changing the paradigm of Governance, the Minister of State for Commerce & Industry (I/C) Smt. Nirmala Sitharaman launched the “Twitter Seva” here today.

Through this Twitter Seva, queries on matters relating to Department of Commerce(DoC) and Department of Industrial Policy & Promotion(DIPP) will be answered. Queries regarding DGFT, DGS&D, SEZs, Tea, Coffee, Rubber & Spices Boards, APEDA, MPEDA and any other matter relating to Department of Commerce will be addressed by DoC while queries regarding Manufacturing Policy, Industrial Corridors, Investment Promotion, Make in India, Start-up India, Foreign Investment Promotion Board (FIPB), FDI, Intellectual Property Rights, Patents, Trade Marks, Designs, Geographical Indicators, Copyrights, Paper, Light Engineering Industry, Cement, Linoleum and Rubber Industry will be addressed by DIPP.

Under this Seva, anyone who is desirous of assistance from the Ministry of Commerce & Industry can use the hashtag #mociseva . An institutionalized mechanism with a special Twitter cell has been created in the Ministry manned by a set of dedicated officers who will monitor and direct all the tweets to the concerned officers of the Department. All officers have been sensitized to respond to the tweets within a short time frame. This Seva is open to all the services provided by the Department of Commerce and Department of Industrial Policy & Promotion.

This is an initiative of the Minister of Commerce & Industry keeping in line the dictum “Minimum Government, Maximum Governance” of the Prime Minister.

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DSM/nb

Digital outreach channel launched: Twitter Seva routes public queries to Commerce and Industry departments via #mociseva. A dedicated social media service channel, Twitter Seva, has been established for public queries to the Department of Commerce and the Department of Industrial Policy & Promotion. Use of the hashtag #mociseva will route requests to a staffed Twitter cell which will monitor tweets, triage them, and direct them to concerned officers. Officers have been designated to respond within a short timeframe and the facility covers all services provided by the two departments.