<h1>CBDT Launches New Directorates for Improved Taxpayer Services and Grievance Redressal, Enhancing Customer Satisfaction and Accountability.</h1> The Central Board of Direct Taxes (CBDT) has established a dedicated structure to enhance taxpayer services within the Income Tax Department. This initiative includes two new Directorates, responsible for overseeing and coordinating taxpayer services and grievance redressal through various platforms. The Member (Revenue and Tax Payer Services) will supervise these efforts, ensuring accountability and timely resolution of grievances. This development aligns with the Tax Administration Reforms Commission's recommendations for a customer-focused approach, aiming to significantly reduce taxpayer grievances and improve satisfaction. The order detailing this structure was issued on February 26, 2016.