Mission mode project a paradigm shift in Government’s approach in providing G2B services for investor and business communities

The Department of Industrial Policy and Promotion (DIPP), Ministry of Commerce & Industry today announced the launch of 11 Central Government Services on eBiz portal. These services are required for starting a business in the country - four services from Ministry of Corporate Affairs, two services of Central Board of Direct Taxes, two services of Reserve Bank of India and one service each from Directorate General of Foreign Trade, Employees’ Provident Fund Organisation and Petroleum & Explosives Safety Organisation.  A business-user today avails these services either from the portal of respective Ministry/Department or by physical submission of forms. With the integration of these services on eBiz portal, he/she can avail all these services 24*7 online end-to-end i.e., online submission of forms, attachments, payments, tracking of status and also obtain the license/permit from eBiz portal.

Through eBiz portal, a business user can fill the eForms online/offline, upload the attachments, make payment online and submit the forms for processing of the department. He will be provided with copy of challan, which he can save or print, acknowledgement of submission and tracking of status of the form besides receiving sms alerts on important notifications. The certificate/clearance can be downloaded from eBiz. The eBiz platform, thus, enables a transformational shift in the Governments’ service delivery approach from being department-centric to customer-centric as a single window portal.

eBiz - India’s Government-to-Business (G2B) portal  was conceptualized with support from National Institute of Smart Government (NISG) as the consulting partner and developed by M/s. Infosys Ltd., Bangalore in a Public Private Partnership (PPP) Model for a period of 10 years. The first three years of the term would be the pilot phase, while the remaining seven years will be the expansion phase. During the pilot phase, 50 (26 central + 24 state) services are being implemented across ten pilot states viz., Andhra Pradesh, Delhi, Haryana, Maharashtra, Tamilnadu, Odisha, Punjab, Rajasthan, Uttar Pradesh and West Bengal. It is envisaged that during the next few years, more than 200 services related to investors and businesses will be rolled-out across the country.

One of the salient features of eBiz is its payment gateway solution. With integration of PSU banks, government fees are transferred on ‘T+1’ basis. For eBiz transactions, an electronic PAO system (ePAO) has been set up in DIPP which will make booking and reconciliation of all Central Government fees received through eBiz portal. The Comptroller General of Accounts has given approval to establish the electronic system of collection, apportionment and remittance of fees collected under the eBiz portal. It is for the first time in the country that collection of fees through credit and debit cards for different services have been permitted making it very convenient for business to deposit fees.

Speaking on the occasion the Minister of Finance, Corporate Affairs and Information & Broadcasting Shri Arun Jaitley, said, “We are firmly committed to wide-ranging initiatives aimed at fostering the business environment in the country in a holistic manner. Our approach includes leveraging technology to bring transparency, improve efficiency and promote convenience. eBiz is an important step in this direction. With the integration of 11 services, an important milestone in the electronic service delivery mechanism between the citizens’ and Governments Departments has been achieved”. The Minister of State (Independent Charge), Commerce & Industry Smt. Nirmala Sitharaman said “Now, irrespective of the level of computerization at the Department’s end, whether online or not, eBiz platform will provide end-to-end online submission and processing of forms including online payment. This marks the highest level of maturity in web-based eGovernance applications as it strives to achieve horizontal integration across various verticals of Central government, State governments and Para-statal agencies. The integrated payment gateway, which is also the first of its kind in the country, provides for debiting from and crediting to multiple sources in a completely automated manner. Such a gateway can serve as the universal gateway for all eGovernance applications. All that would be required is integration of the department or the particular service with the eBiz portal.” Also present in the function, the Minister of State (Independent Charge), Labour & Employment Shri Bandaru Dattatreya said “we had earlier launched the ‘Employer Registration’ service of Employees’ State Insurance Corporation on eBiz portal in December, 2014 and with today’s launch of Employees’ Provident Fund Organisation’s service, another milestone has been achieved by the Ministry in creating conducive atmosphere for doing business with ease in the country.”

List of 11 services

S. No.	Ministry/ Dept. Name	Service  Name
1	Ministry of Corporate Affairs	Name Availability
2	Ministry of Corporate Affairs	Director Identification Number
3	Ministry of Corporate Affairs	Certificate of Incorporation
4	Ministry of Corporate Affairs	Commencement of Business
5	Central Board of Direct Taxes	Issue of Permanent Account Number (PAN)
6	Central Board of Direct Taxes	Issue of Tax Deduction Account Number (TAN)
7	Reserve Bank of India	Advanced Foreign Remittance (AFR)
8	Reserve Bank of India	Foreign Collaboration-General Permission Route (FC-GPR)
9	Employees’ Provident Fund Organization	Employer Registration
10	Petroleum and Explosives Safety Organization	Issue of Explosive License
11	Directorate General of Foreign Trade	Importer Exporter Code License

Single-window G2B integration enables end-to-end online access to multiple government services for businesses, including filings, payments and licensing Integration of multiple central government services on a single online platform establishes a single window mechanism for Government-to-Business interactions, centralising submissions, payments, status tracking and certificate download for business start-up related services, and shifting service delivery from department-centric to customer-centric. The portal provides end-to-end electronic filing, an integrated payment gateway and an electronic Pay and Accounts Office for booking and reconciliation of fees, with next-day transfers and permitted card-based collections where approved.