While filing applications and making payments online, it has been observed that exporters/ importers face technical problems on account of non-availability of relevant documents, malfunctioning of system etc. For attending to these technical problems, DGFT has set up a Helpdesk. The trading community can access the Help Desk by dialing the toll free number 1800 111 550 or by e-mail at [email protected]. The help desk will be available between 10.00 AM to 7.00 PM on all working days. A complaint number may be provided by helpdesk if an issue remains unresolved. The complaint number may be quoted for all future reference. For e-mails, complaint Numbers may be conveyed on the next working day, if the complaint is unresolved.

Directorate General of Foreign Trade (DGFT), Ministry of Commerce & Industry, New Delhi, dated 10th September, 2007

Helpdesk support provides toll-free technical assistance and complaint-numbered escalation for exporters and importers using online filing. A Helpdesk provides telephonic and email assistance to exporters and importers facing technical problems with online application and payment filing; it operates on working days during business hours and issues a complaint number for unresolved matters to enable tracked follow-up, with email complaint numbers conveyed on the next working day if necessary.