Investor grievance redressal requires intermediaries to resolve complaints promptly, maintain records, and quarterly disclose unresolved grievances. Intermediaries must endeavour to redress investor grievances promptly and within forty-five days of receipt, or within a Board-specified period when ... Summary
Investor grievance redressal requires intermediaries to resolve complaints promptly, maintain records, and quarterly disclose unresolved grievances.
Intermediaries must endeavour to redress investor grievances promptly and within forty-five days of receipt, or within a Board-specified period when directed. They must maintain grievance and redressal records and, at the end of each financial-year quarter, upload Board-specified information on grievances received, redressed, and unresolved for more than three months.
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