Investor grievance redressal: intermediaries must resolve complaints promptly, maintain records, and report unresolved cases quarterly. An intermediary must endeavour to redress investor grievances promptly, ordinarily within forty-five days or within any period specified by the Board; maintain records of grievances and their redressal; and at each quarter end upload on the Board specified website the numbers of grievances received, redressed and those unresolved beyond three months.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor grievance redressal: intermediaries must resolve complaints promptly, maintain records, and report unresolved cases quarterly.
An intermediary must endeavour to redress investor grievances promptly, ordinarily within forty-five days or within any period specified by the Board; maintain records of grievances and their redressal; and at each quarter end upload on the Board specified website the numbers of grievances received, redressed and those unresolved beyond three months.
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