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of A national consumer helpline received about 3,000 complaints after reduced GST rates were implemented; the helpline is forwarding these complaints to the central tax authority for further action. The consumer affairs ministry is monitoring allegations that retailers are using misleading discount practices to avoid passing on tax-rate benefits to buyers and is deploying AI and chatbot technology to analyze complaint patterns across sectors. The complaints mechanism and enhanced monitoring respond to concerns that rate cuts are not being fully transferred to consumers.
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