RoDTEP grievance mechanism via ICEGATE Helpdesk enables exporters to lodge operational complaints and obtain a tracking ticket. Provision of a dedicated grievance mechanism for exporters under the RoDTEP scheme through the ICEGATE Helpdesk to address operational issues including scroll out of shipping bills, generation of e scrips and transfer of e scrips. Exporters may lodge complaints 24x7 by voice interaction or email, after which a unique ticket/incident number is generated for tracking and follow up. An escalation channel via a higher authority email address is provided for unresolved grievances.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
RoDTEP grievance mechanism via ICEGATE Helpdesk enables exporters to lodge operational complaints and obtain a tracking ticket.
Provision of a dedicated grievance mechanism for exporters under the RoDTEP scheme through the ICEGATE Helpdesk to address operational issues including scroll out of shipping bills, generation of e scrips and transfer of e scrips. Exporters may lodge complaints 24x7 by voice interaction or email, after which a unique ticket/incident number is generated for tracking and follow up. An escalation channel via a higher authority email address is provided for unresolved grievances.
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