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<h1>e-Office adoption: taxpayers must submit searchable PDFs and contact details for electronic processing and diary acknowledgement.</h1> Launch of e-Office establishes a paperless departmental framework to improve efficiency, transparency and data integrity. Taxpayers are encouraged to use electronic communication, submit communications as PDF (preferably searchable), and provide mobile number and email. The system will send a Diary Number acknowledgement by mail/SMS for reference. Stakeholders may report difficulties or suggestions to the Commissionerate.