Grievance redressal committees for GST ensure structured resolution and escalation of taxpayer grievances to policy and IT wings. Constitution of a State-level Grievance Redressal Committee for GST designates Co-Chairs, nodal officers and secretaries, prescribes member nomination and attendance rules, limits representation, and mandates quarterly meetings. The Committee will examine and resolve taxpayer procedural and IT grievances, refer policy matters to the CBIC Policy Wing and GST Council Secretariat, and refer portal issues to GSTN for time-bound resolution. The Secretary must submit quarterly reports to the GST Council Secretariat and CBIC; GSTN will develop a public portal for recording and displaying grievances and their disposal, with Co-Chairs and nodal officers responsible for timely updates.
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Provisions expressly mentioned in the judgment/order text.
Grievance redressal committees for GST ensure structured resolution and escalation of taxpayer grievances to policy and IT wings.
Constitution of a State-level Grievance Redressal Committee for GST designates Co-Chairs, nodal officers and secretaries, prescribes member nomination and attendance rules, limits representation, and mandates quarterly meetings. The Committee will examine and resolve taxpayer procedural and IT grievances, refer policy matters to the CBIC Policy Wing and GST Council Secretariat, and refer portal issues to GSTN for time-bound resolution. The Secretary must submit quarterly reports to the GST Council Secretariat and CBIC; GSTN will develop a public portal for recording and displaying grievances and their disposal, with Co-Chairs and nodal officers responsible for timely updates.
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