Free ATM transactions clarified: failed and non cash on us transactions excluded, and customers not charged for failures. Transactions that fail due to technical reasons-including hardware, software, communication issues, non-availability of currency, invalid PIN/validations, or other declines directly attributable to the bank or service provider-shall not be counted as valid ATM transactions and no charges shall be levied. Non-cash 'on us' transactions at the card issuing bank's ATM (e.g., balance enquiry, cheque book request, tax payment, funds transfer) are likewise excluded from the number of free ATM transactions.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Free ATM transactions clarified: failed and non cash on us transactions excluded, and customers not charged for failures.
Transactions that fail due to technical reasons-including hardware, software, communication issues, non-availability of currency, invalid PIN/validations, or other declines directly attributable to the bank or service provider-shall not be counted as valid ATM transactions and no charges shall be levied. Non-cash 'on us' transactions at the card issuing bank's ATM (e.g., balance enquiry, cheque book request, tax payment, funds transfer) are likewise excluded from the number of free ATM transactions.
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