Setting up of Taxpayer Service Centre at Central Excise Commissionerate, Ludhiana

Taxpayer Service Centre established as a single window for receiving and tracking taxpayer grievances with on the spot acknowledgments.

The Taxpayer Service Centre at the Central Excise Commissionerate, Ludhiana functions as a Single Window System to receive taxpayer queries, complaints and grievances, generate unique on the spot acknowledgment numbers, record matters in a register maintained by the Junior Tax Facilitator under Senior Tax Facilitator supervision, route dak to the Principal Commissioner and the appropriate section for report and disposal, and ensure monitoring of disposal by the Additional Commissioner and Principal Commissioner, with periodic activity reports prepared by the Senior Tax Facilitator for the Directorate of Taxpayer Services.