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of <h1>CBEC Implements Sevottam Model for Improved Service Delivery: Key Deadlines for Acknowledgments, Decisions, and Claims Processing.</h1> The Central Board of Excise & Customs (CBEC) is implementing the Sevottam model to enhance service delivery and customer satisfaction in compliance with IS 15700:2005. This involves acknowledging communications within seven days, deciding on matters within 15 days, processing refund claims within three months, and completing registration within two days. Export consignments will be cleared within 24 hours, and seized documents released within 60 days if not needed. Complaints will be acknowledged within 48 hours, with replies given within 30 days. The Sevottam compliance system is being phased across various divisions, with a centralized receipt section for submissions.
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