PAN number requirement: quote PAN without photocopy; merchant bankers must ensure acceptance and manage complaint redressal. Applicants must quote PAN number on application forms but are not required to attach PAN photocopies; Merchant Bankers must ensure collection agents accept applications without photocopies and are responsible for compliance. For complaints on offer documents, Merchant Bankers must independently examine and respond to complainants, rectify inadequate disclosures and inform SEBI, and confirm to SEBI that issuer clarifications and disclosures are satisfactory and compliant with SEBI (DIP) Guidelines.