Investor complaint processing through SCORES requires electronic ATR submission; failure to upload is treated as non-redressal of complaints. SEBI requires centralised electronic processing of investor complaints through SCORES: companies must use issued credentials to view complaints and upload ATRs and supporting documents online; physical ATRs are not accepted for complaints in SCORES. If an RTI/STA processes complaints for a company, the company must notify SEBI via the Annexure so credentials can be provided; failure by the company or authorised RTI/STA to upload ATRs will be treated as non-redressal of the complaint.