Investor complaint disclosure: exchanges must publish broker complaint rates and resolution percentages publicly to increase transparency. Stock exchanges must disclose on their websites, for each broker, the number of active clients, the percentage of complaints received against active clients, and the percentage of complaints resolved against complaints received, and must also publish exchange-level totals of complaints, active clients and the overall redressal rate. These additional fields amend the prior reporting format and take effect from the quarter ended December 2013 under powers of Section 11(1).
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Investor complaint disclosure: exchanges must publish broker complaint rates and resolution percentages publicly to increase transparency.
Stock exchanges must disclose on their websites, for each broker, the number of active clients, the percentage of complaints received against active clients, and the percentage of complaints resolved against complaints received, and must also publish exchange-level totals of complaints, active clients and the overall redressal rate. These additional fields amend the prior reporting format and take effect from the quarter ended December 2013 under powers of Section 11(1).
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