IT grievance redressal mechanism streamlines GST portal technical complaints through a nodal officer and weekly committee reporting. An IT Grievance Redressal Mechanism is set up for GSTN portal technical issues only, excluding legal matters. Taxpayers must report glitches through the jurisdictional range officer with supporting evidence, and the issues are to be compiled in the prescribed format and forwarded through the designated nodal officer to the GSTN IT Grievance Redressal Committee every Monday. The mechanism requires specific complaint details, including GSTIN, affected functionality, error history, screenshots, and nodal officer remarks.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
IT grievance redressal mechanism streamlines GST portal technical complaints through a nodal officer and weekly committee reporting.
An IT Grievance Redressal Mechanism is set up for GSTN portal technical issues only, excluding legal matters. Taxpayers must report glitches through the jurisdictional range officer with supporting evidence, and the issues are to be compiled in the prescribed format and forwarded through the designated nodal officer to the GSTN IT Grievance Redressal Committee every Monday. The mechanism requires specific complaint details, including GSTIN, affected functionality, error history, screenshots, and nodal officer remarks.
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