Dedicated taxpayer services structure centralises oversight and monitoring, redesignating leadership to manage grievances and e services. A dedicated administrative vertical for taxpayer services is established in CBDT: Member (Revenue) is redesignated Member (Revenue and Tax Payer Services) and will oversee delivery and monitoring. Principal DGIT (Administration) is redesignated Principal DGIT (Administration and Tax Payer Services) and will supervise two new national directorates - Tax Payer Services-I (grievance oversight, monitoring, Citizens' Charter, TRP scheme) and Tax Payer Services-II (E services education, E service grievances, systems coordination, National Call Centre). Field formations are restructured with re designated Commissioners and nodal officers responsible for time bound service delivery and monthly grievance reporting.
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Dedicated taxpayer services structure centralises oversight and monitoring, redesignating leadership to manage grievances and e services.
A dedicated administrative vertical for taxpayer services is established in CBDT: Member (Revenue) is redesignated Member (Revenue and Tax Payer Services) and will oversee delivery and monitoring. Principal DGIT (Administration) is redesignated Principal DGIT (Administration and Tax Payer Services) and will supervise two new national directorates - Tax Payer Services-I (grievance oversight, monitoring, Citizens' Charter, TRP scheme) and Tax Payer Services-II (E services education, E service grievances, systems coordination, National Call Centre). Field formations are restructured with re designated Commissioners and nodal officers responsible for time bound service delivery and monthly grievance reporting.
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